Leading by Fitness Functions
You don’t scale excellence by inspecting outcomes—you scale it by designing systems that send the right signals. These are called Fitness Functions.
mental models
Mental Models
A secret to clear thinking and decision-making is to learn, invent, and adopt mental models. You’ve probably noticed effective leaders can frame complex ideas simply. They’ll lead conversations like this: “Well, I think there are three … Read more
Experience = Stuff / Time
The real value in creating new businesses is in delivering customer experiences. The ubiquitous nature of the web, devices, and social networks means successful companies in the future will understand this. The question is “what do … Read more