Program: You Keep Using that Word, I Don’t Think You Know What it Means

Inigo Montoya

I’ve heard “program” used to mean everything from a team to a project plan to a portfolio to lines of code. At some point, someone has to stop and say: you keep using that word—I don’t … Read more

Mechanisms In Action: How Tech Giants Scale “Good Intentions”

Mechanisms in Action

Mechanisms are complete processes—owned by a leader, built around a tool or ritual, broadly adopted, and continually inspected and improved—that make the right behavior the default. Rather than hoping people do the right thing, great leaders engineer processes that guarantee it.