Mechanisms In Action: How Tech Giants Scale “Good Intentions”

Mechanisms in Action

Mechanisms are complete processes—owned by a leader, built around a tool or ritual, broadly adopted, and continually inspected and improved—that make the right behavior the default. Rather than hoping people do the right thing, great leaders engineer processes that guarantee it.

Mechanisms

Mechanisms are complete processes built around a tool, owned by a leader that gets adopted broadly and regularly inspected and improved to ensure things get done, not because everyone has good intentions, but because the mechanism’s elements structurally force the desired behavior. “Good intentions never … Read more