Category Archives: Leadership

What it Means to Be Great Product Manager

June 18, 2015
Customer & Product, Leadership
1 Comment

A Tweetstorm of mine from earlier in the week: https://twitter.com/natbro/timelines/611337333711843330 Piling on a comment @natbro made about PMs: Besides customers, there are two groups of people involved in building tech products: Engineers and everyone else. Only the engineers actually produce anything for the customer. The job of everyone else, especially PMs is to generate clarity and commitment to a purpose so that the engineers can create magic. Bad PMs don’t get this and think the …Continue reading →

Attention is the Currency of Leadership

January 24, 2015
Clarity of Thought, Leadership, Mental Models
2 Comments

Great leaders optimize how they spend their attention. They are skilled at turning up the heat to get others to focus their attention on the right things at the right times. Attention is the currency of leadership, and each person has a fixed amount of attention to spend. “Leaders have a fixed amount of attention units they can spend in a day, week, or year. Are you spending yours on the right things?” (A mentor …Continue reading →

Find Work That Does Not Feel Like Work

March 24, 2014
Career, Leadership
2 Comments

The first thing I ask people who are looking for a new job is “What work do you want to do in your ideal job?” It is interesting how few people answer this question. Almost everybody wants to answer different questions like “What do you want to work on?” or “What kind of work environment are you looking for?” They respond with answers like “I want to work on a small dynamic team with other …Continue reading →

Once I was Afraid

October 27, 2013
Leadership
2 Comments

Once I was afraid to ride a bike. Then I did it. Once I was afraid to program in BASIC. Then I did it. Once I was afraid of getting married. Then I married Julie. Once I was afraid of assembly language. Then I did it. Once I was afraid of printer drivers. Then I mastered them. Once I was afraid of having kids. Then I had two. Once I was afraid of network protocols. …Continue reading →

Be Excellent At Saying No

September 11, 2013
Leadership, Startups
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Steven Sinofski has written another great post on his “Learning by Shipping” blog. In this one, titled “8 steps for engineering leaders to keep the peace” he focuses on things an engineering leader can do when his or her ‘manager’ asks for too much. Solid advice, but it only addresses half the problem (the engineering leader). #5 in his list of things is 1. As part of doing that, I’m going to sometimes feel like …Continue reading →

Have a Plan

March 2, 2013
Clarity of Thought, How To, Startups
2 Comments

Yesterday someone asked me to share my thoughts on the secret to building excellent things. I summarized what I know as: “Put the customer first, have a plan, create a shared mission, get early victories, remove process, and make it fun.” – me, yesterday. This was the formula my cohorts that built the Windows Phone app platform used. It worked. This is what the small team that created www.milelogr.com did. “No battle was ever won …Continue reading →

Businesses Buy Differently

February 28, 2013
Business, Platforms
9 Comments

My post on Why Nobody Can Copy Apple has become one of the most read posts I’ve ever written (thanks @gruber). Commenters are asking me “Can you describe more what the behaviors are that are different when building for business vs. consumers?” There are many, but central is the sales motion: the approach and process an organization uses to sell product. The sales motion for businesses is diametrically different than the sales motion for consumers. …Continue reading →

"Write Once…" is Anti-Customer

February 21, 2013
Customer & Product, Mobile, Platforms, Technology & Execution
23 Comments
The father of WORA: James Gosling

Just as in the ’90s, there’s a bunch of hype these days around solving the cross-platform development problem. Mobile platform fragmentation is killing developers, and if only every device supported some common language or technology engine we could all Write Once and Run Anywhere. If only. WORA was, is, and always will be, a fallacy. WORA reminds me of the mole in whack-a-mole. It just keeps popping up and the realities of competing platform vendors …Continue reading →

Why Nobody Can Copy Apple

February 19, 2013
Business, Customer & Product, Platforms
128 Comments

Horace Dediu has written another brilliant piece titled “Why doesn’t anybody copy Apple?”. As he points out, Apple is fairly unique in its command of vertical integration and many people point to that as the “why”. However, Horace also admits this can’t be the sole reason and he is unable to explain what that reason could be. I think I know. Tim Cook refers to integration and a great team as unique Apple advantages (but …Continue reading →

Don’t Make Your Team Say No To You

January 9, 2013
Clarity of Thought, Leadership, Organization & People, Startups
4 Comments

Leaders are often visionary “idea people”. The difference between success and failure is how good these leaders are at training their teams to say No. Idea People often forget they are disrupting their own teams by voicing their ideas. If leaders don’t learn and practice skills for controlling the flow of ideas, their teams will fail. When I was building home networking for Windows at Microsoft, I learned getting a team to a focused plan, …Continue reading →

Be as Excellent at Saying No as Saying Yes

December 3, 2012
Clarity of Thought, Leadership, Organization & People, Startups
2 Comments

While in Amman Jordan last month, I had the opportunity to speak at Amman Tech Tuesdays, a local startup event held every month there. I was asked to talk about what I’ve learned in my career to an audience of about 500 geeks and entrepreneurs. I decided to talk about focus, a topic dear to my heart. The title of the talk is “Be as Excellent at Saying No as Saying Yes”. Below the video …Continue reading →

Paying Developers is A Bad Idea

September 26, 2012
Business, Platforms
95 Comments

The companies that make the most profit are those who build virtuous platform cycles. There are no proof points in history of virtuous platform cycles being created when the platform provider incents developers to target the platform by paying them. Paying developers to target your platform is a sign of desperation. It means developers have no skin in the game. A platform where developers do not have skin in the game is artificially propped up …Continue reading →

Retail Pricing, Markup, and Margins

August 30, 2012
Business, Mobile
2 Comments

Tom’s Hardware is generally really solid. But they should stay focused on technology because this post is seriously absurd: “More than two years after the introduction of the iPad, Samsung appears to be very confident in the tablet market and is shooting for margins that exceed Apple’s iPad levels.” – Samsung Galaxy Note 10.1 Has Bigger Profit Margin Than iPad, Aug 27, 2012 MSRP stands for Manufacturers Suggested Retail Price. It is the price a …Continue reading →

A Mouse and Keyboard Don’t Make a Hardware Company

July 25, 2012
Business, Customer & Product
47 Comments

Microsoft is not, and never will be, a hardware company. Please don’t go off saying “what about Xbox or mice & keyboards?” Microsoft does not really want to build & sell hardware. Surface is akin to Google’s Nexus; a ‘north star’ product intended to lead OEMs in the right direction. “With Surface we wanted to make sure that no stone is left unturned, in terms of really showing Windows 8 in its most innovative form. …Continue reading →

Apps Must Be Cross Platform

July 24, 2012
Customer & Product, Mobile, Platforms
15 Comments

This is a copy of a guest post I wrote for GeekWire. View the original here. Maybe there are a few Robert Scobles out there who still believe that a significant number of successful apps in the future will be unique to any one client platform. Connected experiences across all devices is where the growth is and it would be insane for anyone, from a major brand to an early-stage startup to believe they don’t …Continue reading →

Wanna Compete with Apple? Focus on Experiences.

June 7, 2012
Branding, Customer & Product, Mobile, Platforms
8 Comments

TL;DR Apple’s insane profitability has the other big guys jealous and freaked out. None are stupid enough to try to compete with Apple on Apple’s terms. The way to beat Apple is to redefine the game by making apps irrelevant and by making mobile just a piece of the equation. The “Experience = Stuff / Time” model is a great way break the conversation down to really understand what is going to happen. In 1999 …Continue reading →

The Job Decision Matrix

April 26, 2012
Career, Clarity of Thought, Leadership, Mental Models, Organization & People
7 Comments

A Job Decision Matrix will help identify what is actually important to you in your career (and life). Gaining clarity on what is important to you, right now, will help you identify new job opportunities, avoid wasting time on job opportunities that are not right for you, and make a job decision with conviction. This blog post is one of my oldest on leadership and by far the one I’ve gotten the most positive feedback …Continue reading →

Don’t Build APIs…

April 18, 2012
Platforms, Technology & Execution
26 Comments

My first job at Microsoft was providing developer support for the early Windows SDKs. To do my job well, I spent hours studying the Windows SDK documentation, the Windows source code, and writing sample applications. I then spent hours poring over customers’ (such as Lotus, WordPerfect, and Computer Associates) code helping them figure out what was not working. This gave me a deep appreciation for API design early in my career. I saw clear examples …Continue reading →

The Five Big Guys

April 15, 2012
Business, Mobile, Platforms
17 Comments

I’m working on writing up my thesis on the future of the consumer technology business and have convinced myself that there are 5 companies that stand to dominate. I call them The Five Big Guys. This post lays the ground work for that thesis by discussing these 5 companies. In 1989 I read the tea-leaves and made the call that Windows was going to dominate and OS/2 was going to fail. I felt I was …Continue reading →

You are Thinking of Your Career Trajectory Wrong

April 8, 2012
Career, Clarity of Thought, Leadership, Mental Models, Organization & People, Startups
15 Comments

Most people think about their career trajectory as being like a bell-curve or that of a cannon ball fired from a cannon. Something like this: For 99% of all successful people, this is completely the wrong way to think about it. For that other 1% (the Bill Gates & Mark Zuckerbergs of the world) it might work. For the rest of us, there’s a mental model that will help keep you sane, help you appreciate …Continue reading →