Last week I wrote about Have Backbone, Disagree and Commit. This week the topic is about how to get the balance right when living Leadership Principles. Just as it is possible to not live a leadership principle (under-index), it is possible to over-do them. The key is to find the balance and be like mama bear’s porridge: Just Right. “Moderation in all things” ― Aristotle Yes, it is possible to over-do even Customer Obsession. A …Continue reading
Have Backbone, Disagree and Commit Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly. – Amazon’s Leadership Principles This Leadership Principle actually combines two principles that go hand-in-hand. First, there’s the “Have Backbone” part and then the part about disagreeing but committing …Continue reading
Kindel’s Law – Every payment system eventually becomes an anti-fraud system. -Tig Kindel, 2013 I’m not sure how this law thing works. But I’m jealous of folks like Moore, Atwood, and Shannon. I think everyone should have a law named after them. In 2013, when I was tasked with build Amazon’s equivalent of ApplePay I had an epiphany. After studying all of the payment systems going back to the invention of currency up to credit …Continue reading
A list of questions with answers written in English are a great way to drive clear thinking on all the stuff that surround the central idea presented in a narrative. This ‘stuff’ includes things like strategy, execution, technology, business, and resources.Continue reading
Previously I blogged about revamping the home control and entertainment system in my home. I decided to go with Control4. I mean REALLY go with Control4. First, I’ve been having a professional premium smart home installer (Wipliance) completely revamp my home with Control4 products. Second, I’ve decided to join Control4 as Senior Vice President of all their products and services. See the press release here. The home project is almost complete. All that’s left for …Continue reading
This post is an inventory of tools I use to drive clear thinking. I update it regularly as I learn new tools, or gain new insights about existing tools as I use them. I am available to do 1:1 or group coaching on all of these topics. See Advising, Coaching, and Consulting | Kindel Tig’s Clarity of Thought Toolbox Embrace Mental Models. A mental model is an explanation of how something works. It is a …Continue reading
One of my biggest pet peeves is when I have to edit a document someone else has written and they’ve manually messed with the formatting. Microsoft Word has an incredibly flexible style system that makes creating docs that look great easy. It also makes easy for others editing the doc can keep things consistent. This isn’t to say Word’s style system is perfect. Far from it. Many of the same styling bugs that existed in …Continue reading
Organizations thrive when leaders think like owners—not just of their teams, but of the whole company and its customers. Yet, many mistake ownership for simply crushing their individual goals. How can you encourage true ownership culture without fostering silos? Amazon’s definition tries to make this tension apparent by explicitly stating ownership is broader than themselves or their team: Ownership – Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. …Continue reading
I had written the following in my blog post announcing my departure from Amazon: I am hiring a CEDIA-level installer to completely refit my home automation system and I will project manage that. A few weeks ago someone at Control4 tweeted the following, which I replied to with a tweetstorm. This post expands on the idea I presented in that tweetstorm… Even Charlie Kindel who brought Amazon Alexa to market, with all his technological experience …Continue reading
The goodbye mail to the Alexa Smart Home team explains it all pretty well: Date: Apr 27, 2018 3:03 PM Subject: Smart Home Org Update Team, With mixed emotions I share the news that Charlie Kindel has decided to leave Amazon. Charlie has accomplished many things in his time here, not the least of which is the founding and scaling of Alexa Smart Home. Alexa would not be the leader in Smart Home that it …Continue reading
This is yet-another-post on the topic of Amazon-style “six-page memos,” aka Narratives. This post focuses on the mantra: “Great narratives show, they don’t tell.” When writing things you believe to be facts, ask yourself: How do I know? How can I qualify it? Then, qualify it in your words. Tell (Bad): The BMW E28 M5 is a rare car. Show (Good): Of the 722,328 E28 5-series sedans BMW built between 1981 and 1987, only 2,191 …Continue reading
When an organization has a culture where the written word is valued, being a great reader is just as important as being a great writer. Over time, I’ve tried to have a very high-bar for my own writing. I wrote a little about this in my post Details Matter. I’ve also learned the importance of being a great reader, and that’s the topic of this post. In the 2017 Amazon Shareholder letter Jeff Bezos wrote …Continue reading
CBTO = Customer + Business + Technology + OrganizationContinue reading
Narratives are written documents used to present clear thinking. Narratives enable readers to quickly understand the author’s ideas in order to drive robust conversations and decisive decision making. Details matter when it comes to printing narratives for others to read. Sloppy presentation of the written word detracts from content and shows the author lacks obsession about his or her customer (the reader). Authors must apply a very high standard for making it easy and pleasing …Continue reading
The concept of a Merit Badge comes from the Boy Scouts. The idea is that a scout can only earn a particular merit badge (actually a patch that gets sewn onto a vest) by demonstrating mastery of the skill or ability defined by the badge. For example, a scout would only receive the “Firemanship” badge by clearly demonstrating, repeatedly, the ability to start fires without matches. Merit Badges can come in all sizes. A small …Continue reading
It’s safe to say that the Apple ][ personal computer had a great an impact on my life as any other factor, short of the fact that I was born. This is my tribute to the Apple ][ on it’s 40th birthday. In 1978 I spent a day at my cousin’s factory in Grand Rapids, MI. I was 11 years old. I had never touched a computer beyond the Atari Pong my family had. After …Continue reading
A Tweetstorm of mine from earlier in the week: https://twitter.com/natbro/timelines/611337333711843330 Piling on a comment @natbro made about PMs: Besides customers, there are two groups of people involved in building tech products: Engineers and everyone else. Only the engineers actually produce anything for the customer. The job of everyone else, especially PMs is to generate clarity and commitment to a purpose so that the engineers can create magic. Bad PMs don’t get this and think the …Continue reading
Great leaders optimize how they spend their attention. They are skilled at turning up the heat to get others to focus their attention on the right things at the right times. Attention is the currency of leadership, and each person has a fixed amount of attention to spend. “Leaders have a fixed amount of attention units they can spend in a day, week, or year. Are you spending yours on the right things?” (A mentor …Continue reading
The first thing I ask people who are looking for a new job is “What work do you want to do in your ideal job?” It is interesting how few people answer this question. Almost everybody wants to answer different questions like “What do you want to work on?” or “What kind of work environment are you looking for?” They respond with answers like “I want to work on a small dynamic team with other …Continue reading
Once I was afraid to ride a bike. Then I did it. Once I was afraid to program in BASIC. Then I did it. Once I was afraid of getting married. Then I married Julie. Once I was afraid of assembly language. Then I did it. Once I was afraid of printer drivers. Then I mastered them. Once I was afraid of having kids. Then I had two. Once I was afraid of network protocols. …Continue reading
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