Program: You Keep Using that Word, I Don’t Think You Know What it Means

Inigo Montoya

I’ve heard “program” used to mean everything from a team to a project plan to a portfolio to lines of code. At some point, someone has to stop and say: you keep using that word—I don’t … Read more

Mechanisms In Action: How Tech Giants Scale “Good Intentions”

Mechanisms in Action

Mechanisms are complete processes—owned by a leader, built around a tool or ritual, broadly adopted, and continually inspected and improved—that make the right behavior the default. Rather than hoping people do the right thing, great leaders engineer processes that guarantee it.

How to be a Secret Agent (of Change)

Seal of the United States Secret Service

Great leaders don’t let changes happen to them. Instead, they become skilled at driving change. Leaders effective in driving change are known as agents of change or change agents. This post documents a tool called D x V x F > R that will enable you to become a great agent of change.

One-Way and Two-Way Doors

Effective decision-making starts with understanding; in the long-term, very, very few things actually matter. The vast majority of the decisions made day-to-day are either minutia or easily reversible and can be made quickly. However, a small number … Read more