Find the Crux by Debating Excellence

February 21, 2021
Amazon Way, Clarity of Thought, Leadership
Leave a comment

No, don’t debate excellence; become excellent at debating. “It is better to debate a decision without settling it than settling a decision without debating it.” – Joseph Joubert Vigorous debate is critical to clear thinking in an organization. Debates garner the full intelligence of an organization. For decisions of great import, rigorous debate depersonalizes the decision. People are predisposed to focus on symptoms or minutia. Arguing over extraneous details is inefficient and is often the …Continue reading →

How to be a Secret Agent (of Change)

February 3, 2021
Amazon Way, Business, Clarity of Thought, Customer & Product, Leadership, Organization & People, Technology & Execution
Leave a comment

Great leaders don’t let changes happen to them. Instead, they become skilled at driving change. Leaders effective in driving change are known as agents of change or change agents. This post documents a tool called D x V x F > R that will enable you to become a great agent of change.Continue reading →

I’m Breaking into Space

January 26, 2021
Kindel, Space
Leave a comment

I exited my last role recently and have been drafting my next chapter. I have decided to make my new mission Space; specifically getting humanity off Earth. Over the past months, I’ve focused on learning about the space industry’s state and meeting people working on cool stuff. I’m convinced there must be initiatives where someone with my experience and expertise is needed. I now need to figure out how to ensure folks with such need …Continue reading →

Do Your Job – Don’t Use Placeholder Text

January 20, 2021
Clarity of Thought
Leave a comment

If you are a UX designer, Software Developer, or Product Manager, and you use placeholder text anywhere but where it’s impossible to know what the content will be (user supplied) then you are doing it wrong. And you are not doing your job. I learned this from @joebelfiore: Using placeholder text defers decision making. It’s a cop-out by the person using it and gives reviewers an excuse to also not debate what’s right. It’s far …Continue reading →

Open Office Hours with Tig

December 22, 2020
Business, Career, Clarity of Thought, Customer & Product, Leadership, Organization & People, Startups, Technology & Execution
Leave a comment

Last month I offered “office hours” to anyone who wanted to chat with me. It was an experiment to see a) if interesting people would reach out, b) if I could be useful to these people, and c) if I’d be exposed to domains where I could spend more of my time in the future. All three hypotheses have turned out true. Thank you to all of you who utilized this so far! I still …Continue reading →

Interview with Authority Mag: Homes Of The Future

October 6, 2020
Customer & Product, Kindel, Smart Home, Technology & Execution
Leave a comment

Jason Hartman recently interviewed me for Authority Magazine. Check it out. Homes Of The Future: “The Future Of Smart Homes” With Charlie Kindel of SnapAV Some quotes: One of the things that really motivates and drives me professionally and personally, is the idea of how technology can improve people’s lives in their homes… I realized then that I was doing it all wrong and that everybody around me was doing it wrong and that they …Continue reading →

kindel.com is no longer at home

September 12, 2020
Kindel
Leave a comment

kindel.com has been hosted on my home network since 1996. Today, I finally moved it to a modern web platform. This includes migrating an OG Active Server Pages (pre .NET) & SQL Server app I wrote in 1997 for decoding Porsche option codes By doing this I finally got to turn port 80/443 off on my home network. It’s been bugging me for a long time because it’s a really bad practice as it makes …Continue reading →

Look Back Quotient (LBQ)

August 28, 2020
Cars
2 Comments

Look Back Quotient (LBQ) is a measure of how attractive a car is to the car’s owner. A car with a high LBQ will increase the car owner’s propensity to look back at their car after parking it. Examples of cars with high LBQ: Examples of cars with low LBQ:

Broken Windows – Right Idea, Bad Analogy

July 10, 2020
Customer & Product, Leadership, Technology & Execution
6 Comments

It is well understood that no product is perfect and small issues will always exist. Without an ongoing mechanism to fix those issues, not only do they not get fixed, they pile up. Having a clear Lexicon and Taxonomy is critical to getting large numbers of people moving forward towards a vision. Having the lexicon be composed of terms that make logical sense, disambiguate, and are memorable is important. Over the years of building many …Continue reading →

Kindel’s 3rd Law

March 30, 2020
Kindel
Leave a comment

Kindel’s 3rd Law – Amazon will enter every existing business, channel, and market. If said business, channel, or market doesn’t already exist, Amazon will try to invent it. Tig Kindel – 2019 See also: Kindel’s Law – Every payment system eventually becomes an anti-fraud system. Kindel’s 2nd Law – Companies with a subscriptions-based business model eventually behave in ways hostile to that company’s customers.

Smart Home + PC = Better Working from Home

March 25, 2020
Coding, Smart Home
Leave a comment

Since the dawn of time I’ve considered the PC (and related devices like Macs, printers, etc…) to be part of my smart home. For some reason, most traditional smart home offerings have treated PCs et.al. as somehow disconnected. Sometime after the dawn of time (2004), I built MCE Controller (mcec) as a way of ensuring my home PCs could be as tightly integrated as my whole-home audio system or lights. MCE Controller is a little …Continue reading →

Mechanisms

March 6, 2020
Amazon Way, Business, Clarity of Thought, Customer & Product, Leadership, Organization & People, Technology & Execution
3 Comments

Mechanisms are complete processes built around a tool, owned by a leader that gets adopted broadly and regularly inspected and improved to ensure things get done, not because everyone has good intentions, but because the mechanism’s elements structurally force the desired behavior. “Good intentions never work, you need good mechanisms to make anything happen.” — Jeff Bezos I’ve written previously about how Good Intentions are Never Enough and why mechanisms are needed, but I didn’t go deep into how to make mechanisms actually work. …Continue reading →

winprint 2.0

February 21, 2020
Coding, Kindel
2 Comments

Ever since I started programming on an Apple ][+ in 1981, I’ve had a thing for printing. My earliest apps focused on printing and my first money-making endeavor was “Tapes”, which printed casette tape ‘J-cards’ for all the mix-tapes of great ’80s music we made for the girls. Whenever I learned a new programming language or OS, the first app I’d write was Spit, an app for printing my source code all pretty (it “spits” source …Continue reading →

Path To Green

February 16, 2020
Clarity of Thought, Leadership, Technology & Execution
1 Comment

A Path To Green (PTG) is a clear, crisp, and complete statement describing a team’s plan for getting a project or task from red or yellow status to green. Organizations that routinely deliver results on time hold individuals and teams accountable for delivering those results. Ensuring everyone is clear on the status of deliverables is key to this. More importantly, teams need to have discipline around how they move projects that are a bit off the …Continue reading →

Tenets

February 10, 2020
Amazon Way, Clarity of Thought, Writing
Leave a comment

Tenets are a few carefully articulated guiding principles for any endeavor. They act as a guide to align on a vision and simplify decision-making. Tenets are the written-down rules that distinguish good behavior from behavior that is not welcome. Tenets simplify and help with being right more often; they can be used as tiebreakers when making tough judgment calls. There is no better way to expose misalignment, and then get aligned, than going through the …Continue reading →

Work Backwards From The Customer

February 4, 2020
Amazon Way, Customer & Product, Leadership
7 Comments

At the 1996 Microsoft Professional Developer Conference (PDC) I stood up in front of 8,000 customers and announced what I’d been working on for the previous two years: the Distributed Component Object Model (DCOM). On stage, in front of all those people, we wrote and demoed code running on one Windows 95 PC talking over the network to code on other PCs. This was back in the day when being able to write programs that worked across a …Continue reading →

MCE Controller V2 Released

October 8, 2019
Smart Home
Leave a comment

I spent some time the last few weekends hacking on a product I first developed in 2004: MCE Controller. MCE Controller lets you control a Windows Home Theater PC (or any PC) over the network. It runs in the background listening on the network (or serial port) for commands. It then translates those commands into actions such as keystrokes, text input, and the starting of programs. Any remote control, home control system, or application that can …Continue reading →

Have Specific Conversations, not General Conversations

August 9, 2019
Clarity of Thought, Leadership
Leave a comment

If you are discussing a topic with colleagues, it’s almost always better to have a specific conversation instead of a general conversation. General Conversation Specific Conversation “We need to figure out how to scrub all open bugs.” Followed by a lot of non-specific debate… “There are 42 open bugs. 42 bugs fit on one screen in Excel. Lets look at them all right now and see if there’s a pattern.” “Customers are angry. We need …Continue reading →

Kindel’s 2nd Law

July 30, 2019
Business, Kindel, Leadership
Leave a comment

Kindel’s 2nd Law – Companies with subscription-based business models eventually behave in ways hostile to their customers. Charlie Kindel – July 2019 Once a company gets addicted to annuity-based revenue, all it can do is focus on the lifetime value (LTV) of a customer, the cost to acquire a customer (CAC), and churn (the rate at which customers unsubscribe0. These things are the opposite of customer obsession. Eventually, the motions of the company become dominated …Continue reading →

Taxonomy and Lexicon

July 3, 2019
Clarity of Thought, Leadership
Leave a comment

How many times have you been in a heated discussion only to find out that the two sides were talking past each other because they were reading from two different dictionaries? I bet you can also remember situations where just a little more structure got everyone aligned quicker. Creating, explaining, and re-enforcing a strong Taxonomy and Lexicon is a critical skill for all leaders (reminder: everyone in our business is a leader, not just managers). Taxonomy …Continue reading →